Spice Communications - Terms & Conditions of Sale

All orders are accepted and executed on the understanding that the Purchaser is bound by the following conditions of sale, which shall constitute a binding contract, except where specifically varied in writing. In the event of the customer’s order containing conditions contrary to these conditions of sale they are not accepted without written consent from Spice Communications. The phrase "our web site" refers to www..spice communications.co.uk

ORDERS

1.1 Orders placed via our web site will be treated as firm orders and processed accordingly. Requests for quotations must be made by email, fax or telephone.

1.2 Unless confirmation of telephone orders is clearly marked on the official orders Spice Communications will accept no responsibility for duplication of despatch

2 PRICE

2.1 Prices shown on our web site are in UK Sterling. Changes in quantity may affect price. Spice Communications reserve the right to vary prices without notice and to charge the Purchaser the price ruling at date of despatch.

2.2 Web site prices may vary from issued price list prices, where a price is lower on the web site, the lower price only applies to orders placed and processed via the web site.

3 DELIVERY

3.1 Every endeavour will be made to maintain delivery dates but no responsibility for later delivery due to circumstances beyond our control will be accepted. In no case shall delay be a ground for rejecting goods or terminating the contract. Items quoted ex-stock for next day delivery are subject to prior sale.

4 CATALOGUES AND BROCHURES

No responsibility is accepted for contingencies arising from errors and omissions in data, specifications or prices from our web site Company quotations brochures or catalogues.

5 CANCELLATION AND RETURN

If you wish to cancel an order or return an item please call us on 01424 842892 to authorise and log the return. Non authorised returns may be rejected.

5.1 General Returns
All sales are final and we do not supply goods on a trial or sale or return basis. However, you are entitled to cancel your order within 7 days from delivery of the goods for a full credit or refund less any applicable delivery charges providing:

A) The goods must be unused* and ‘as new’ in their original packaging including all manuals and accessories, the packaging must be in pristine condition.

Please note: "Unused" means unused, it doesn’t mean opened, used for a few days and then reboxed.

B) Any items with broken security seals or have been unpacked from their original packaging will be deemed "used" and will not qualify for a refund or credit.

C) You must notify us within 7 days from date of delivery and we will give you a Returns Reference Number this will be valid for 14 days, within this time it will be your responsibility to return the goods to us at your own cost and risk. We will not accept goods back after the 14 day period.

If goods are received back with missing or used accessories, the cost of the accessories will be charged to you or we may reject the return entirely.

Goods received back in any condition other than ‘as new’ will be returned back to you at your cost or made available for you to collect.

5.2 Faulty Returns

All products (unless specified) will be supplied with a one year guarantee. All guarantees are "return to base" Should an item fail or develop a fault please contact us as soon as possible as many "faults" can be resolved quickly over the telephone.
If the item needs to be returned you must return the faulty item directly. When the goods have been received, inspected and found to be faulty we will authorise one of the following options

1. A replacement – dispatched as soon as possible at no cost to you.

2. A repair – the repaired item will be shipped to you at our own expense.

If the item is not found to be faulty it will be returned to you at your cost.

The manufacturers guarantee will apply to all items reported to be faulty after 7 days from delivery.

This returns policy does not affect your legal rights.

6 INSPECTION CERTIFICATES

A charge may be made for Inspection Certificates where order values are less than £100 ex VAT.

7 CLAIMS

Unless claims for shortages or damage are notified in writing to the carrier and Spice Communications within three days of receipt no liability will be accepted by Spice Communications. In the event of non-delivery the carrier and Spice Communications must be advised in writing within ten days from receipt of Spice Communications invoice.

8 PAYMENT

8.1 Payment is to be made prior to goods being dispatched unless otherwise agreed (see 8.2). We accept most credit and payment cards, company cheques or private cheques with a valid guarantee card. Special order items, bespoke or custom made products must be paid for prior to delivery and in some cases prior to production, these items are non returnable/non refundable, however your statutory rights are not affected.

8.2 A Credit account may be opened for Purchasers who furnish satisfactory references or meet the required monthly minimum order values as requested by Spice Communications.

8.3 Settlement terms are strictly net 30 days account.

8.4 Spice Communications shall have the right to suspend delivery and also at its discretion to terminate the contract in respect of and undelivered goods if the customer fails to comply with the terms as in clause 8.2 or 8.3.

9 OWNERSHIP

The ownership of the goods shall remain with Spice Communications until such time as all sums owing to Spice Communications whether under this contract or any other contract have been paid.

10 LIMITED LIABILITY

Any liability which we may incur to you in contract or tort (including liability in negligence) arising out of or as a result of:

10.1 Any failure to supply or deliver goods;
10.2 Any delay in delivery of goods;
10.3 Any defect in any goods or service;
10.4 failure of a product to perform where liability for testing for suitability lays with you;
shall be limited to the purchase price of the goods in question. Your statutory rights are not affected.

11 LIABILITY TO THIRD PARTIES

You shall indemnify us in respect of any liability and all losses, costs, charges and expenses which we may suffer or incur by reason of any claim (including for liability in negligence) made by third parties in respect of or arising out of the state, conditions or use of goods (including, without limitations, goods resold to third parties whether or not despatched directly to third parties at your request) or in any other way relating to the goods.

12 FORCE MAJEURE

12.1 These conditions of sale shall be construed in accordance with the laws of England and if any question, dispute or difference shall arise between the parties in respect of their interpretation, the same shall be referred by agreement to a single arbitrator otherwise it shall be referred to arbitration under the provisions also being applicable to the case of reference to a single arbitrator.

12.2 We shall incur no liability for failure to perform our obligations thereunder due to the existence of circumstances which we have not caused and which are beyond our control.